Terms & Conditions

These Terms & Conditions govern your use of the Vortex-Labs website and any purchases made through it. By accessing this website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not accept these Terms, you should not use this website or purchase any products from Vortex-Labs.

1. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age.

• You have the legal authority to enter into a binding agreement.

• You will use this website and its products only in accordance with all applicable local, national, and international laws.

Vortex-Labs reserves the right to refuse service, suspend accounts, or cancel orders where these requirements are not met.

2. Intended Use of Products

All products sold by Vortex-Labs are supplied solely for laboratory research, analytical testing, and scientific investigation.

Our products are not intended for human consumption, veterinary use, medical treatment, therapeutic purposes, or diagnostic applications.

By placing an order, you acknowledge that you understand the intended purpose of these products and accept full responsibility for their safe storage, handling, and use.

3. Product Information

We make every reasonable effort to ensure that product descriptions, specifications, pricing, and other information displayed on our website are accurate.

However, occasional errors may occur. We reserve the right to amend product information, correct inaccuracies, or update pricing without prior notice.

4. Orders

Submitting an order does not guarantee acceptance.

All orders are subject to stock availability, payment verification, and our approval. We reserve the right to decline, cancel, or limit any order at our discretion, including where we suspect fraud, misuse, or a breach of these Terms.

5. Payment

Payment must be received in full before an order is prepared for dispatch.

We accept the payment methods displayed during checkout, including cryptocurrency, bank transfer, and any other approved payment options.

Customers are responsible for any applicable transaction fees, banking charges, exchange fees, or blockchain network fees associated with their chosen payment method.

6. Shipping & Delivery

Estimated delivery times are provided for guidance only and may vary depending on destination, courier performance, or customs processing.

Vortex-Labs cannot be held responsible for delays resulting from shipping carriers, customs authorities, or inaccurate delivery information supplied by the customer.

Responsibility for the shipment passes to the customer once the order has been handed to the selected courier.

7. International Orders

Customers placing orders outside our country of operation are responsible for ensuring that the products they purchase comply with all applicable import laws and regulations.

Any customs duties, taxes, import restrictions, or clearance procedures are the sole responsibility of the customer.

Vortex-Labs accepts no liability for shipments delayed, rejected, seized, or confiscated by customs or other regulatory authorities.

8. Refunds & Returns

Due to the specialist nature of our products, all completed sales are considered final.

Refunds or replacements will only be considered in circumstances such as:

• Products damaged during transit.

• Incorrect items supplied.

• Manufacturing defects reported within the required claim period.

Any issues must be reported within 48 hours of delivery and supported with clear photographic evidence. Full details can be found in our Refund & Returns Policy.

9. Customer Accounts

If you create an account with Vortex-Labs, you are responsible for ensuring your information remains accurate and up to date.

You are also responsible for maintaining the confidentiality of your login credentials and for all activity carried out using your account.

We reserve the right to suspend, restrict, or permanently terminate accounts where we believe these Terms have been breached or where fraudulent activity is suspected.

10. Limitation of Liability

To the fullest extent permitted by law, Vortex-Labs shall not be liable for any indirect, incidental, consequential, or special damages arising from the purchase or use of our products or from the use of this website.

Customers accept full responsibility for ensuring that products are handled, stored, and used safely and in accordance with all applicable regulations.

11. Intellectual Property

All content on this website, including text, graphics, logos, product images, branding, and website design, is the property of Vortex-Labs unless otherwise stated.

No material may be copied, reproduced, distributed, or used without our prior written permission.

12. Changes to These Terms

Vortex-Labs reserves the right to update or amend these Terms & Conditions at any time without prior notice.

Any changes will take effect immediately upon publication on this website. Continued use of the website following any updates constitutes acceptance of the revised Terms.