PRIVACY POLICY

Last updated: 08/10/2026

1. Who We Are

Vortex Labs ("we", "us", "our") is operated by Vortex Labs. We are the data controller for personal data collected through this website. Contact us at contact@vortex-labs.co.uk.

2. What Data We Collect

• Orders: name, email address, phone number, delivery and billing address, and order details.

• Payments: we use PayPal and bank transfer. PayPal processes card and account details itself, and we do not see or store your full card details. For bank transfers, we receive the payment reference and the details your bank provides.

• Contact forms: your name, email and the contents of your message.

• Ambassador applications: your name, email, phone number (if provided), Telegram username, social media links and audience details, and the answers you give on the form.

• Reviews: your name or initials and the review you submit, which may be published on the website.

• Website usage: information about how you use the site (pages viewed, device and browser type) collected through cookies and Hostinger's built-in analytics.

3. How and Why We Use Your Data

• To fulfil your order (processing, dispatch, delivery, order support): needed to carry out our contract with you.

• To respond to enquiries and review ambassador applications: our legitimate interest in running the business, or steps taken at your request.

• To meet legal obligations, such as tax and accounting records.

• To keep the website secure and prevent fraud: our legitimate interest.

• To understand and improve how the website is used (analytics): your consent where cookies require it.

• Marketing: we do not send marketing emails.
  

4. Who We Share Data With

• Hostinger, which hosts the website and our store.

• PayPal, which processes payments.

• Couriers, such as Royal Mail, who receive delivery names and addresses.

• Professional advisers and authorities where required by law.
  

We do not sell your personal data. Some of these providers may process data outside the UK. Where they do, we rely on the safeguards they provide, such as approved transfer mechanisms.

5. Cookies

We use:

• Essential cookies, needed for the shopping cart, checkout and site security.

• Analytics cookies through Hostinger's built-in analytics, to see how the site is used.
  

You can accept or decline non-essential cookies via our cookie banner, and you can also control cookies in your browser settings. Blocking essential cookies may stop parts of the site working.

6. Third-Party Links and Telegram

Our website links to third-party sites and services, including Telegram. They have their own privacy policies, and we are not responsible for how they handle your data. Anything you post in our Telegram community is governed by Telegram's policies as well as the group rules.

7. How Long We Keep Your Data

• Order and accounting records: up to 6 years, as UK tax law requires.

• Contact enquiries: up to 12 months after the matter is resolved.

• Ambassador applications: up to 12 months for unsuccessful applicants, or for as long as you are an ambassador.

• Reviews: until you ask us to remove them.
  

8. Your Rights

Under UK GDPR you have the right to access your data, correct it, have it erased, restrict or object to how we use it, and receive a copy in a portable format. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, email contact@vortex-labs.co.uk. We will respond within one month.

9. Security

We take reasonable steps to protect your data, including using a secure hosting platform and limiting who can access it. No online system is completely secure, so we cannot guarantee absolute security.

10. Age

Our website and products are for people aged 18 and over. We do not knowingly collect data from anyone under 18.

11. Complaints

If you have a concern about how we use your data, please contact us first at contact@vortex-labs.co.uk.

12. Changes to This Policy

We may update this policy from time to time. Changes are published on this page with a new "last updated" date. If we add new tools, such as live chat, we will update this policy.