TERMS AND CONDITIONS

Last updated: 08/10/2026

1. About Us
These Terms & Conditions govern your use of the Vortex Labs website and any purchase made through it. You can contact us at Contact@vortex-labs.co.uk.

2. Acceptance of These Terms
By accessing this website or placing an order, you agree to be bound by these Terms & Conditions and our Research Use Policy and Privacy Policy. If you do not agree with any part of them, please do not use this website.

3. Eligibility
You must be at least 18 years of age to use this website or purchase products. By placing an order, you confirm that you meet this requirement and that you are purchasing for legitimate research purposes.

4. Research Use Only
All products sold by Vortex Labs are supplied strictly for in vitro laboratory research purposes only. They are not intended for human or animal consumption, diagnostic use, therapeutic use, or any other medical application. See our Research Use Policy for full details.

5. Acceptable Use
You agree not to:

• Use this website for any unlawful purpose.

• Attempt to interfere with the operation or security of the website.

• Misrepresent the intended use of our products.

• Make purchases on behalf of anyone intending to use the products for anything other than legitimate laboratory research.

We may refuse or cancel any order, and restrict access to the website, where we reasonably believe these terms have been breached.

6. Products
We make every effort to describe our products accurately, but images are for illustration only and the product label may differ from the item listed on the page. Please refer to the product title and description for the correct product information. Product availability is subject to change.

7. Pricing and Payment
All prices are shown in GBP (£). We accept payment by PayPal and bank transfer. Orders paid by bank transfer are processed once payment has cleared. We may change prices at any time, but changes will not affect orders already accepted.

8. Orders and Acceptance
Placing an order is an offer to purchase. A contract is formed only when we confirm that your order has been dispatched (or, for pre-orders, when we confirm the order in writing). We may decline any order at our discretion, for example if a product is unavailable or an error in pricing is found, and will refund any payment already taken.

9. Pre-Orders
Pre-order items are reserved in advance of stock arriving and are dispatched once the relevant batch is available. Expected dispatch times are estimates and not guaranteed. Payment is taken at the time of order.

10. Promotional Offers
Where we advertise free items with an order (for example a free product, bacteriostatic water or vial case with pre-orders), the offer is limited to the number of orders stated, is one set per customer, and applies while stock lasts. We may withdraw or change a promotion at any time. Free items have no cash value and are not refundable separately.

11. Delivery
We deliver within the UK. Delivery times, costs and the free delivery threshold are set out on our Delivery & Returns page. Delivery times are estimates, and risk in the goods passes to you on delivery.

12. Cancellations, Returns and Refunds
If you are a consumer, you may have a statutory right to cancel your order within 14 days of receiving the goods. This right does not apply to sealed goods that are not suitable for return for health protection reasons once they have been unsealed after delivery. To cancel, contact us at Contact@vortex-labs.co.uk with your order number.

If your order arrives damaged, faulty or not as described, contact us within 14 days with your order number and photos, and we will arrange a replacement or refund. Nothing in this section affects your statutory rights.

Refunds are made to the original payment method, or by bank transfer where payment was made that way, within 14 days of us agreeing the refund.

13. Cookies
Our website uses cookies to function and to help us understand how it is used. Details of the cookies we use and how to control them are in our Privacy Policy. By using our website, you consent to the use of essential cookies. Optional cookies can be declined through your browser settings.

14. Intellectual Property
Unless stated otherwise, all content on this website, including text, graphics, logos, images and website design, is the property of Vortex Labs or its licensors and is protected by intellectual property laws. You may not copy or reproduce website content, republish it, sell, rent or licence it, or redistribute it without our prior written permission.

15. User Content
Where this website allows you to submit reviews, comments or other content, you are responsible for what you publish. You agree that your content will not infringe the rights of others, will not be defamatory, offensive, unlawful or misleading, and will not contain spam or promotional material unrelated to Vortex Labs. We may remove any content we consider inappropriate or in breach of these Terms.

16. Links to Our Website
You may link to our website provided the link is not misleading, does not falsely imply endorsement or affiliation, and is appropriate in context. We may ask you to remove a link at any time.

17. External Links
Our website may contain links to third-party websites for your convenience. We are not responsible for their content, accuracy or availability.

18. Limitation of Liability
We make every effort to ensure the information on this website is accurate and up to date, but we give no guarantee that it is complete or accurate. To the fullest extent permitted by law, Vortex Labs is not liable for any indirect or consequential loss arising from use of this website or the products, or for any use of the products outside the stated research-only purpose.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded by law. This does not affect your statutory rights as a consumer.

19. Changes to These Terms
We may update these Terms at any time. Changes take effect when published on this website, and the "last updated" date will change. Orders already accepted are governed by the terms in force when they were placed.

20. Governing Law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

21. Contact
Questions about these Terms: Contact@vortex-labs.co.uk.